Refund & delivery policy
Payment instructions are shared through WhatsApp. Please confirm the delivery timeframe with the operator before transferring money.
Before paying
Take the free assessment, review the results and ensure you can sign in to the adult or guardian account that will receive the report. Use the unique purchase reference from the dashboard in your WhatsApp conversation.
Payment confirmation
Payment approval is manual. Access is granted only after the operator checks the received transaction in their bank or UPI app. A screenshot is not proof that the service has confirmed payment. Refresh your dashboard after approval.
Duplicate or incorrect payments
Contact support with your purchase reference and bank transaction reference if you paid twice, transferred an incorrect amount or used the wrong purchase reference. Do not pay again simply because approval is pending.
Missing or faulty reports
If a confirmed purchase does not provide a working PDF, contact the operator to restore access or arrange an appropriate refund. Consumer rights for deficient or undelivered service remain applicable. This policy does not exclude statutory remedies.
Refund processing
Refunds are arranged by the operator through the actual bank or UPI channel. A dashboard refund entry alone does not transfer funds. The operator must complete the transfer, record the refund reference and tell you the expected bank processing time. Download access is disabled after a recorded refund.
Launch checklist
The operator must publish a concrete support response timeframe, delivery review hours and refund handling timeframe before LAUNCH_READY is enabled. Payments remain closed while these details and legal operator information are incomplete.